Legal
Shipping and Delivery Policy
How virtual and physical tickets are delivered after purchase, including timelines and charges.
Effective date: 25 November 2024
Delivery of Virtual Tickets
- Virtual tickets will be sent via email immediately after purchase.
- In rare cases, delivery may take up to 24 hours. If you do not receive your ticket within this timeframe, please contact us at baster.event.management@gmail.com.
Delivery of Physical Tickets
- Physical tickets will be processed and dispatched within 1–2 business days.
- Delivery is expected within 7–10 days, depending on your location.
- Customers will receive a tracking number via email once the order is dispatched.
Shipping Charges
- Shipping charges, if any, will be communicated at the time of purchase for physical tickets.
- Virtual tickets are delivered free of charge.
Delayed or Failed Delivery
- If there are delays in the physical ticket delivery, we will notify you with an updated timeline.
- We are not responsible for failed deliveries due to incorrect address details provided by the customer. Reshipment charges may apply in such cases.
Contact Us
- If you have any questions or concerns about this policy, please contact us at baster.event.management@gmail.com.