Legal
Refund and Cancellation Policy
The conditions under which refunds and cancellations are accepted for our events and services.
Effective date: 25 November 2024
Overview
- Our goal is to ensure customer satisfaction with every event or service we provide. This policy outlines the conditions under which refunds and cancellations are accepted.
Cancellations by Customers
- Cancellations must be made at least 20 days before the event to receive a full refund.
- For cancellations made within 20 days of the event, only 50% of the amount will be refunded.
- Same-day cancellations will not be eligible for any refund.
Refund Processing
- Refunds, if applicable, will be processed within 7–10 business days through the original payment method.
- Service fees charged by third-party platforms (like Razorpay) may not be refundable.
Event Postponement
- In case of event postponement, a new date can be requested, subject to availability.
- Additional charges may apply based on the new date and requirements.
Non-Refundable Items
- Certain services, such as vendor deposits and custom décor, are non-refundable after confirmation.